The contract for using this site.

1. What this service is

dubaicardrefill is a private web service that lets you instruct an online top-up of the Dubai contactless transit card by Visa or Mastercard. We are not the transport operator. We do not act as the issuer of the transit card. We do not act as your bank. We are a thin agent that takes your instruction and forwards it to the payment processor and the transit-card balance system.

2. Who can use it

Anyone in possession of a valid Dubai contactless transit card number, a payment card issued by a regulated bank, and the legal capacity to enter into a payment instruction in the United Arab Emirates.

3. Pricing

The amount you pay equals the top-up value you selected plus a service charge listed on the recharge page before you confirm. The receipt shows the breakdown line by line.

4. Crediting times

The top-up is normally credited to the transit card within three minutes of a successful payment. Under heavy maintenance windows the credit can take up to one hour. Beyond that, contact us at care@dubaicardrefill.org with the order ID.

5. Refunds and disputes

Refunds are handled per the refund page. If the dispute cannot be resolved with us, you can raise a chargeback with your card issuer. We will share the matching record with the issuer through the standard channel.

6. What we are not responsible for

• How you use the transit card after the top-up has posted.
• Decisions made by the payment processor or the issuing bank to decline or reverse the approval.
• Service interruptions or maintenance windows in the transit-card balance system.
• Errors caused by a wrong card number you typed yourself, beyond the sixty-minute correction window described on the refund page.

7. Conduct

You must use the service only for transit-card top-ups for your own use or with the explicit permission of the cardholder. You must not attempt to bypass the security of the page, automate requests against it, or use it for any purpose other than topping up a Dubai contactless transit card.

8. Changes to the terms

We can update these terms. The new version replaces the previous one once published. Continued use after the update means you accept it.

9. Governing law

The laws of the United Arab Emirates govern these terms. Any dispute is heard by the competent courts in Dubai.

10. Contact

Questions about the terms: care@dubaicardrefill.org, telephone +971 4 344 1729, address 3 41A St, Jumeirah, Jumeira First, Dubai.